Question 1

What documents do I need to rent a car from RentKraft?

Accepted Answer

You need a valid driving licence and a valid ID (passport or identity card).

Question 2

Which driving licences are accepted?

Accepted Answer

We accept all valid driving licences issued in the EU and international driving permits. The licence must have been valid for at least 1 year.

Question 3

How do I find out the deposit amount before booking?

Accepted Answer

The deposit amount is clearly displayed when selecting the car and depends on the insurance type chosen.

Question 4

Can I pay with cash or credit/debit card?

Accepted Answer

Yes. For bookings with Premium insurance we accept any payment method. For Basic insurance, the deposit is blocked only on a credit card, but the rental can be paid in cash or with a debit card.

Question 5

Can I rent a vehicle for a longer period?

Accepted Answer

Yes. You can rent for any period, including long-term. We offer preferential rates for extended bookings and recurring rentals.

Question 6

Can I pick up the car in one location and return it in another?

Accepted Answer

Yes. You can choose a different drop-off location, and the one-way service fee is applied automatically at booking. All you need to do is select the desired location.

Question 7

When should I book a vehicle?

Accepted Answer

We recommend booking as early as possible, especially in busy periods, to ensure vehicle availability.

Question 8

Can I travel outside Romania with the rented car?

Accepted Answer

Yes. You can travel outside Romania only within EU Schengen (Hungary and Bulgaria) or to non-Schengen countries (Moldova and Serbia). An additional deposit of €650 will be requested for international travel. This serves as a guarantee for repatriating the vehicle in unforeseen events.

Question 9

How do I know if the car is available?

Accepted Answer

Availability is shown in real time on the site based on period and location. Once the booking is completed, you receive instant confirmation.

Question 10

What is the deposit and why is it required?

Accepted Answer

It’s a temporarily blocked amount to cover possible costs (fines, damages, missing fuel, etc.). It is not charged and is released after return.

Question 11

I’m a young driver. Can I rent a car from RentKraft?

Accepted Answer

Yes, drivers aged 20–22 can rent, but additional fees and restrictions may apply.

Question 12

What type of insurance is included in the booking price?

Accepted Answer

The daily rate includes Basic Insurance. This offers basic third-party liability coverage and does not include extra protection for bodywork, wheels, underbody or windows. It also requires a deposit to be blocked on the client’s card at pickup, the value depending on the selected car class.

Question 13

What benefits do I get if I choose Premium Insurance?

Accepted Answer

Premium Insurance offers full protection for the duration of the rental. It eliminates the need for a deposit, gives you unlimited kilometres, fully covers any damage to bodywork, wheels, underbody and windows, and allows you to cancel or modify the booking free of charge. You can also rent without a credit card, which significantly simplifies pickup.

Question 14

Do I have to leave a deposit when picking up the car?

Accepted Answer

If you choose Basic Insurance, a deposit must be temporarily blocked on your credit card, the amount depending on the category of the chosen vehicle. If you opt for Premium Insurance, no deposit is required, meaning a faster and more convenient pickup.

Question 15

How many kilometres can I drive per day?

Accepted Answer

Basic Insurance includes a limited number of kilometres per rental day, and exceeding this limit incurs additional costs. With Premium Insurance you benefit from unlimited kilometres, with no restrictions or extra charges based on distance.

Question 16

Is car washing included in the price?

Accepted Answer

With Basic Insurance: The service costs €20.
With Premium Insurance: Car washing is included free of charge.

Question 17

What documents must I present at pickup?

Accepted Answer

At pickup you must present a valid ID and a valid driving licence. For third-party bookings, booking confirmation may also be required.

Question 18

Can I pick up the car if I arrive earlier or later than the booked time?

Accepted Answer

Yes, but it’s important to inform us in advance so we can adjust the schedule. Depending on availability, additional costs may apply for changing the pickup time.

Question 19

Can I pick up the vehicle from a different location than the one in the booking?

Accepted Answer

Yes. RentKraft offers flexible delivery and pickup from other points (airport, hotel, private address), subject to availability and a delivery fee.

Question 20

What happens if I find a scratch or existing damage on the car?

Accepted Answer

All existing damages are recorded in a handover report. If you notice anything unrecorded, please inform the agent immediately before departure so it can be noted.

Question 21

How does the fuel policy work at pickup?

Accepted Answer

If the fuel tank is not refilled to the initial level, the cost of the missing fuel will be charged and, if applicable, a refuelling fee.

Question 22

Can I add extra equipment at pickup?

Accepted Answer

Yes. Depending on availability, you can add equipment such as a child seat and GPS. It is recommended to request them in advance.

Question 23

What is the kilometre limit included in the contract?

Accepted Answer

Each booking has a clear kilometre limit, displayed at the time of booking and stated in the contract.
For Basic insurance packages, a standard daily kilometre limit applies, and exceeding it is charged according to the displayed rates.
For Premium insurance packages, the kilometre limit is unlimited.

Question 24

What happens if my flight is delayed and I arrive after pickup time?

Accepted Answer

If your flight is delayed, you must inform us immediately. If delays do not exceed working hours, we keep the booking active. For pickups outside working hours, an additional fee may apply.

Question 25

Is the presence of the booking holder mandatory at pickup?

Accepted Answer

Yes, the booking holder must be physically present at pickup to sign the contract.
All additional drivers must also be physically present, with original documents (driving licence and ID), to be legally added to the rental contract. Without this, they will not be allowed to drive the vehicle.

Question 26

What happens if I can’t pick up the car in person?

Accepted Answer

Only the contract holder and additional drivers physically present at pickup can take the vehicle.
Pickup by other persons is not allowed, even if the booking was made in the holder’s name.

Question 27

Can I travel outside the county or to other countries with the rented car?

Accepted Answer

Yes, driving is allowed anywhere in Romania without restrictions. For leaving the country (e.g., Hungary, Greece, Moldova, Serbia), RentKraft’s approval is required and an additional deposit may be charged.

Question 28

What should I do if I have an accident or a breakdown?

Accepted Answer

Notify RentKraft and the police (if applicable) immediately. Do not leave the accident scene. You will receive step-by-step instructions for completing the required documents.

Question 29

Can I extend the rental period?

Accepted Answer

Yes, if the vehicle is available. You must inform us before the rental period expires. An addendum to the contract will be signed.

Question 30

What happens if I run out of fuel?

Accepted Answer

Fueling is the client’s responsibility. In case roadside assistance is needed for fueling, additional costs may apply.

Question 31

Can I replace the car during the rental?

Accepted Answer

Yes, in case of major technical failures not attributable to the client, a replacement vehicle may be offered, subject to availability.

Question 32

What happens if I lose the car keys or documents?

Accepted Answer

Losing the keys or vehicle documents incurs additional costs according to the posted price list. Please inform the RentKraft team immediately.

Question 33

Are there restrictions regarding smoking and transporting animals?

Accepted Answer

Yes. Smoking is strictly forbidden in vehicles. Transporting animals is allowed only under conditions that do not damage the car interior. Otherwise, cleaning fees apply.

Question 34

What should I do if I receive a fine during the rental period?

Accepted Answer

All fines are the client’s responsibility and may be forwarded later by the authorities. RentKraft may charge the fine and an administration fee according to the contract.

Question 35

What obligations do I have regarding maintenance during the rental?

Accepted Answer

You must use the correct fuel, keep the car clean, and immediately report any malfunction. Technical intervention without RentKraft’s approval is not allowed.

Question 36

Can I drive the car on unpaved roads or off-road?

Accepted Answer

No. Driving off-road or on prohibited roads may void the insurance and incur full repair costs.

Question 37

Where should the vehicle be returned?

Accepted Answer

The vehicle must be returned to the location specified in the contract (agency or airport). Return to another place is possible only with prior approval and an additional fee.

Question 38

Can I return the car outside working hours?

Accepted Answer

Yes, you can return the car outside working hours.
RentKraft operates 24/7 for pickups and returns scheduled in advance, including at night or on non-working days.

Question 39

How is the car inspected at return?

Accepted Answer

The agent performs a full inspection of bodywork, interior and fuel level. Any differences from the pickup report are recorded and communicated to the client.

Question 40

What happens if I return the vehicle dirty?

Accepted Answer

The vehicle must be returned in a reasonable state of cleanliness. Otherwise, a cleaning fee may be charged, as shown in the tariff list.

Question 41

What penalties are there for late return?

Accepted Answer

Delays may incur additional costs, depending on the extra time. Failure to notify may lead to cancellation of insurance.

Question 42

What happens if damage is noticed after return?

Accepted Answer

If damage was not declared, RentKraft may retain the deposit and send the technical report and repair cost to the client.

Question 43

Do I have to return the car with a full tank?

Accepted Answer

Yes, if at pickup the car had a full tank, it must be returned in the same state.
If fuel is missing, the cost will be charged plus a refuelling fee.
Alternatively, you can choose the prepaid fuel option during booking or directly at pickup, which allows you to return the car without refuelling.

Question 44

What happens if I have a technical problem during the rental?

Accepted Answer

We are available 24/7 for assistance. Quick solutions are provided: repair, towing or vehicle replacement, depending on the situation.

Question 45

Are the cars equipped with a spare wheel, first-aid kit and warning triangles?

Accepted Answer

Yes, all RentKraft vehicles are equipped according to current legislation. Missing items upon return will incur the replacement cost.

Question 46

How can I report a technical issue after I’ve returned the car?

Accepted Answer

You can send a message by email or phone. We’ll check the vehicle and provide an official reply as soon as possible.

Question 47

Can I change the rental period after I’ve made the booking?

Accepted Answer

Yes. You can modify the rental period depending on vehicle availability. The change may incur rate differences, shown transparently before confirmation.

Question 48

Can I add additional drivers during the booking?

Accepted Answer

Yes, you can add one or more additional drivers during the online booking or later, provided they present valid documents at pickup.

Question 49

Can I add optional equipment during the booking?

Accepted Answer

Yes. You can select optional equipment such as a child seat or GPS.

Question 50

Can I purchase prepaid fuel directly during the booking?

Accepted Answer

Yes. You can select the “prepaid fuel” service and return the car without needing to refuel. The cost will be added automatically to the booking.

Question 51

How can I choose the desired insurance type?

Accepted Answer

During booking you can choose between the Basic and Premium package, depending on the desired protection level. Premium Insurance offers extended benefits and a higher or unlimited kilometre allowance.

Question 52

Can I select a specific car make or model?

Accepted Answer

Yes, you can select a preferred model subject to availability. If unavailable, you will be offered a vehicle from the same or a higher class at no extra cost.

Question 53

Can I request pickup or return at a location other than the RentKraft agency?

Accepted Answer

Yes, you can opt for delivery or pickup at other locations (e.g., airport, hotel, private address). The cost is clearly shown during booking.

Question 54

Can I request a company invoice at the time of booking?

Accepted Answer

Yes, you can enter company details in the billing fields, and the invoice will be issued automatically to the legal entity.

Question 55

What happens if I don’t complete payment during the online booking?

Accepted Answer

The booking is not guaranteed until payment is confirmed. The vehicle may be allocated to another client if you do not complete the process.

Question 56

Can I add special requests or personalised instructions during booking?

Accepted Answer

Yes, there is a notes field where you can add special requests (e.g., child seat, delivery at a specific time, special instructions). The RentKraft team will contact you for confirmation.

Frequently Asked Questions (FAQ)

Before booking

Bookings

Vehicle pickup

During the rental

Vehicle return & technical info

During the booking

Before booking